How does it work?
You can browse through our online catalog > BULK > and add products into your cart. Currently the prices online are per gram, as this is how we calculate it in store, however there are certain minimums for different type of products - this is clearing shown in the product description. After you place your order we will do our best to pack it as fast as possible and let us know once its sent out.
We will be sending it out via same day GogoVan Courier - delivering usually the next day between 6-10pm.
When products from bulk are ordered online, we must package them for you. We currently only have one packaging option: paper bags sealed with a metal staple. We will write on the bags which products are inside.
For cleaning liquids we only have one option of the 5L plastic drum which can we returned to us next time you visit our store.
While we would like the products made available online to be reflective of the store stock, it is quite difficult to keep online product availability up to date with real time levels of store stock. If a product you have ordered is out of stock, we will try our best to contact you to let you know before we pack your order to see if you want to proceed with the rest of your order. Any differences will be refunded.
We are arranging a home delivery service for our bulk goods via GogoVan Courier and SF Express for the islands. We will try to pack your order up within 24 hours and send the next working day, on weekends we won't be able to arrange deliveries, just Monday - Friday deliveries at this time. Deliveries will be made between 6-10pm.
Hong Kong Island - HKD$80
Kowloon - HKD$100
New Territories - HKD$100
South Lantau, Discovery Bay and Lamma Island - HKD$130
No Contact Pick-up
Due to the current COVID-19 pandemic, we will organise no contact pickups for orders. When your order is ready to be picked up, we will contact you to let you know and schedule a pickup time. When you arrive at the store to pick up your order, please remain outside and give us a call to let you know you are here. We will then fetch your order and place it in a basket/box outside the store, so you can pick-it without entering the store itself.
If you have any cold or flu like symptoms or have travelled outside of Hong Kong within the past 2 weeks, please stay at home and have someone else pick up your order for you or use our delivery service.