Ordering and Payment
When you place an order, we ask for your name, email address, payment information, phone and address details. This information is required in order to process your request and inform you of the status of your order.
During checkout, you will have the option to register as a member. Benefits of membership include ease of tracking your order progress and history online, saving time and effort entering delivery details each time you checkout, and receiving emails containing information on special rewards and promotions for members and new product arrivals.
After placing an order online, we will provide you with confirmation that your order has been received. Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email. You will receive an additional email when your order is dispatched.
We collect our customers' information in order to offer online shopping services and to communicate about our products, services and promotions. We collect your information to complete a transaction, register as a member, sign up to receive email communications from us, or participate in a competition/promotion/survey.
This information includes name, email address, phone number, postal address and credit card numbers. We may use your information collected online to fulfill and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience.
All email communications you receive from us will allow you to unsubscribe immediately, meaning you will no longer receive email from us unless it is regarding a transaction or security issue.
We do not sell, trade, or rent your personal information to others. However, we do work with other companies and individuals to provide services on your behalf, such as processing payments, sending email, and delivering packages. They will have access to the minimum amount of personal information needed to perform these services, and we will not authorise them to use your information for other purposes.
Thorn and Burrow may disclose your information to any relevant regulatory body when there is a legal obligation do so.
Once you begin the check out process, web pages are protected by Secure Sockets Layer. Credit card information is entered securely on the site of the payment processor, and Thorn and Burrow does not see, save or store your credit card information.